Refunds and Exchanges
Client acknowledges and agrees that there will be no refunds or exchanges for any reason. By purchasing services with Rayne Parvis DBA Style by Rayne you are confirming that you have read and understand our no refunds or exchanges policy.

Standard Terms and Conditions
A clear understanding of all terms and conditions of trading is an essential part of DBA Style By Rayne dealings with clients. Please ensure that you have read and understood all of the conditions below before purchasing. If you have any questions regarding the terms and conditions please do not hesitate to submit questions via email at rayne@rayneparvis.com

Services
Provisional bookings can be held for a period of 24 hours from the point of contact before purchasing a service. This allows the client and the stylist to check and confirm availability.

In order to understand and clarify the services and relationship, Client and Stylist acknowledge and agree that:

a. Styling is a relationship which is designed and defined by the Client with the Stylist’s agreement, and which is based on the Client’s expressed interests, goals and objectives.
b. Stylist uses discussion, questions and requests to assist Client as Client identifies personal and/or business goals, develops strategies and action plans intended to achieve such goals, and monitors progress towards implementation of the action plans all in relation to styling.
c. Stylist does not provide counseling, therapy, answers or direction to the Client. If issues arise that are best dealt with in another context, Stylist will refer the Client to an appropriate professional. Client will notify the Stylist of any difficulties or needs that warrant additional professional services.
d. Client is responsible for his/her own achievements and success and Stylist cannot and does not promise that Client will take any specific action or attain specific goals.

Term
Description of Services. Client chooses Stylist’s Essential Package for a total cost of ($1850) or the Deluxe($4950), or thePremium($7950) package. Throughout this Agreement, the term “Services” means any and/or all of the services included in this provision. Stylist agrees to provide Client with the following package(s) and Services below:
1:1 Style Clarity Call
Digital Color Analysis
Up to 1 Service such as an EDIT, SHOP, or Shop your closet STYLE Session for the Essential Package.
Up to 3 Services such as an EDIT, SHOP, or Shop your Closet STYLE session for the Deluxe Package.
Up to 6 Services such as an EDIT, SHOP, or Shop your Closet STYLE session for the Premium Package.

For Single Services:

In-home Color Confidence(90 min. in-home session)

Methods of Payment
Full payment, if not on payment plan, is required 48 hours before the the second service.
Payment can be made via Stripe, Zelle, or cash.

On occasions services may be updated or altered. Once a service has been purchased the service will be carried out in accordance with the information provided at the time of purchase.

Shopping / Purchases

All items purchased by the client are on a recommendation and suggestion basis only by the stylist. The stylist does not hold any responsibility with regards to the purchasing of items or shall not be held accountable for the return of faulty or unsuitable items.

The stylist shall not be held liable for any allergic reaction to materials, fastenings or accessories purchased by the client.

As all information is given on a personal recommendation and suggestion basis the client fully accepts this is how the service is conducted and given.

Travel & Parking Fee. Additional charges will apply for travel to services scheduled outside a 30-mile radius of Studio City, CA. Every effort will be made to keep travel costs to a minimum. Clients will be advised in advance if travel expenses apply. Payments of travel expenses are payable on the day of the service. Client agrees that where parking, toll, or valet fees may be incurred, these fees will be included in the final bill. Client understands and agrees that all mileage, parking, and toll fees will be calculated and included in Client’s final bill.

Communication.

Client agrees to cooperate with Stylist and agrees to respond to any Stylist communications within 48 hours. If Client fails to respond to Stylist within this timeframe, then Stylist has the discretion to provide the Services as is, postpone Services or cancel Client’s Services without a refund.

Voxer support is included as a part of the package. Support will include review of a daily check in submitted by Client as well as discussion of outfits, review of thoughts and answering any questions that may arise in between sessions. Stylist will reply to a minimum of one message per day during the week (Monday – Friday). Support will not be available on Saturday, Sunday or holidays. In some cases support may exceed this minimum.

Cancellation.
The stylist reserves the right to make amendments to the scheduled service at any time. This may be in the form of a cancellation, refusal to undertake the service or in a change to the scheduled date, time and location. The stylist is not liable for any consequential losses.

Client must immediately notify Stylist if Client wishes to cancel Stylist’s Services. Effective notice is given to Stylist in writing via email at rayne@rayneparvis.com or by contacting Stylist via telephone or text message at 818-314-6335. Client must confirm that the Stylist has received the cancellation notice. If a cancellation notice is received, then the aforementioned deposit will not be refundable. Client will have 48 hours to cancel a styling session once a deposit has been paid. If Client decides to cancel a session within 48 hours, then Client will not be billed for the remaining balance. If Client cancels a booking after the 48-hour grace period has passed, then Client will be subject to Stylist’s cancellation policy below.

Cancellation one-week Before Styling Session. Except for the occurrence of a force majeure event (as detailed below), Client acknowledges and agrees that should Client cancel a styling session One-week before the scheduled session, Client will be charged for any expenses incurred up until that point by the Stylist. Moreover, Client will not receive a refund for any payments made up until the date of cancellation.

Cancellations 48-hours or less Before Styling Session. Except for the occurrence of a force majeure event (as detailed below), Client acknowledges and agrees that should Client cancel a session 48 hours or less before the scheduled session, Client will be charged for any expenses incurred up until that point by the Stylist with a minimum of $150. Moreover, Client will not receive a refund for any payments made up until the date of cancellation.

Postponement.

Client agrees to notify Stylist of any postponement or likelihood of postponement as soon as possible via email at rayne@rayneparvis.com. Should Client desire to postpone Services, Stylist will do everything in her power to accommodate Client’s new date. However, if a new date is not selected and confirmed within 1 week of Client’s original session date, Client’s session will be considered “cancelled.” Additionally, if the Stylist is unable to accommodate Client’s new date, Client’s scheduled session will be considered “cancelled.” If Client’s session is deemed cancelled, then Client is immediately responsible for any and all outstanding fees.

The stylist reserves the right to make amendments to the scheduled service at any time. This may be in the form of a cancellation, refusal to undertake the service or in a change to the scheduled date, time and location. The stylist is not liable for any consequential losses.

Confidentiality

Stylist acknowledges that she may obtain confidential personal and/or business information from Client and agrees to keep and maintain such information confidential and not to disclose or use such information without Client’s prior written consent. However, this information may be released if (1) Client gives specific permission to release the information; and/or (2) Stylist is required to release the information by law. Client is aware that confidentiality may not apply in situations where records are subpoenaed. Clients are aware that some means of communication such as wireless telephones and e-mail may not be secure from eavesdropping.

Waiver

Client grants Stylist the right to use client’s photos taken by Stylist or work resulted from styling and/or any services from the Stylist in print, or in digital materials. It can also be used in social media platforms like Facebook, Twitter, Instagram, and other social media platform. Client grants Stylist’s the right to edit, alter, copy, or distribute the photos for media advertising and marketing without receiving compensation.

Before and After Photos. Client gives Stylist permission to share before and after photos of Client’s transformation for marketing and advertising purposes without receiving payment. Stylist agrees not to post any images, video, or other content on any social media platforms that relate to the confidential information of Client. Stylist agrees to first receive the express verbal or written permission from Client before posting any photos taken by client and shared to Stylist on Stylist’s social media channels and/or website.

Inability to Perform Services.

In the event that Stylist is unable to complete any or all parts of the Services outlined in this Agreement due to illness or other life-threatening circumstance, Stylist or a responsible party will immediately notify the Client via email or telephone. Stylist will make every effort to secure a suitable replacement stylist. Client will have the option to receive a complete refund for any Services not rendered up until that point or can receive a credit, so that Stylist can resume Services at an agreeable time for both Parties. Note that Client’s initial deposit will not be refunded.

Force Majeure.

A Party will not be considered in breach of this Agreement and/or liable to the other Party for any delay or failure to perform its obligations in the event of a fire, earthquake, flood, hurricane, storm, infestation, explosion, strike, riot, war, act of terrorism, or similar disastrous occurrence beyond the control of either party (each a “Force Majeure Event”). If a Force Majeure Event occurs, the affected Party will, as soon as practicable (1) notify the other Party of the Force Majeure Event and its impact on performance and completion of this Agreement; and (2) use reasonable efforts to resolve any issues resulting from the Force Majeure Event and perform its obligations.

Subjectivity.

Client understands and agrees that styling is a subjective process and as a result, Stylist will use reasonable efforts to create favorable results for Client. Stylist will use reasonable efforts to ensure that Stylist’s services are conducted in a manner consistent with Client’s overall desired look and style. Stylist does not guarantee that Stylist will be able to integrate Client’s requests but will make reasonable efforts to do so. Client dissatisfaction with Stylist’s creative judgment or individual artistic style are not valid reasons for terminating this Agreement or requesting a refund.

Attorney’s Fees
In the event of any dispute, litigation or arbitration between the parties, the non-prevailing party shall pay to the prevailing party therein all costs and expenses, expressly including, but not limited to, reasonable attorney’s fees and costs incurred therein by such successful party.

Damage Limitation and Liquidated Damage:
The parties agree and acknowledge that Stylist is not a guarantor nor an insurer and that the fees provided for hereunder would be substantially higher if Stylist was to undertake such responsibilities. The Client also agrees it would be extremely difficult and impractical to fix actual damages to Client, if any, which may result from a failure to perform Stylist. It is therefore agreed, that if Stylist is found liable for any loss or damage due to a failure to perform or other breach of this Agreement (excluding only willful misconduct), stylist’s liability shall be limited to the total of all payments made by Client or a sum equal to the last six months of Client’s payment to Stylist, whichever amount is less

Nature of Agreement
This Agreement shall, in all respects, be governed by the laws of the State of California applicable to agreements executed and to be performed within California. This agreement constitutes the entire understanding and agreement of the parties and no amendment, change or modification of the Agreement shall be valid, unless in writing and signed by all of the parties hereto.

Non-Disparagement:

The Client agrees not to make any false, misleading, or disparaging statements, whether written or oral, about the Stylist, their business practices, services, or employees, to any third party, including but not limited to clients, potential clients, industry professionals, or through any media or social media channels.

a. The Personal Stylist agrees not to make any false, misleading, or disparaging statements, whether written or oral, about the Client, their personal style, choices, or character, to any third party, including but not limited to other clients, potential clients, or through any media or social media channels.

b. Both parties understand and agree that any breach of this Non-Disparagement clause may result in legal action to seek damages and injunctive relief.

c. This clause shall survive the termination or expiration of this Agreement and remain in full force and effect.

d. For the purposes of this clause, “disparaging statement” means any communication, oral or written, which would cause or tend to cause the recipient of the communication to question the business condition, integrity, competence, good character, or product of the person or entity to whom the communication relates.

Liability
The stylist, Rayne Parvis, shall not be held liable for any costs, damages or losses allegedly incurred by the client in any circumstances, including indirect loss.

Indemnification. Client hereby agrees to indemnify and hold harmless Stylist, agents, employees, related companies, affiliates, and independent contractors against any losses, claims, lawsuits, damages, or liabilities arising directly or indirectly out of the acts or omissions of the Stylist, but not limited to all damages, attorney’s fees, and other liabilities to which Stylist may become subject, as a result of any claims brought in connection with the Services contemplated by this agreement.

Relationship of Parties. It is understood by the Client that the Stylist, its employees, its employees, sub-contractors, or agents are independent contractors with respect to Client. Nothing contained in this Agreement will be construed to create the relationship of employer and employee, principal and agent, partnership or joint venture, or any fiduciary relationship.

Gift Cards
In addition to the standard terms and conditions the following clauses apply:

Once the gift holder has received their certificate a suitable time, date and locating will need to be arranged. Please contact Rayne via email at rayne@rayneparvis.com in order to make the relevant arrangements.

All purchases are non-refundable. However, deposit can be transferred to another person under the stylist’s discretion.

Certificate Expiry
All gift certificates are valid for a period of 6 months from the date of purchase.

By clicking on the box when signing up to work with Stylist, you are providing the electronic equivalent of your signature and assert that you have read, understood and agreed to this entire document. If you do not agree with these Terms, do not purchase or use Style by Rayne dba.